1. Introduction

Welcome to CleanzaWorld! These Terms and Conditions (“Terms”) govern your use of our services and form a binding agreement between CleanzaWorld (“we,” “us,” or “our”) and you, the client (“you” or “your”). By engaging with our services, you agree to comply with and be bound by these Terms.

2. Services Provided

CleanzaWorld specializes in providing comprehensive solutions across various sectors, including but not limited to:

• Integrated Facility Management

• Emergency Response Services

• Solid Waste Management

• Renewable Energy Solutions

• Other related environmental and facility services as may be offered.

Specific details regarding the scope of work, service level agreements (SLAs), and deliverables for each project will be outlined in a separate Service Agreement or Statement of Work (SOW), which will form an integral part of these Terms.

3. Our Commitment

CleanzaWorld is committed to:

• Excellence: Delivering high-quality, efficient, and professional services.

• Innovation: Utilizing advanced technologies and sustainable practices to provide optimal solutions.

• Social Responsibility: Operating with integrity, safety, and a focus on community well-being and environmental stewardship.

• Compliance: Adhering to all applicable laws, regulations, and industry standards.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for the provision of services.

• Ensure timely access to sites, facilities, or information as required by CleanzaWorld personnel.

• Comply with all safety guidelines and instructions provided by CleanzaWorld.

• Make timely payments as per the agreed-upon payment terms in the Service Agreement.

• Notify CleanzaWorld promptly of any concerns or issues regarding service delivery.

5. Pricing and Payment

• All pricing details, payment schedules, and invoicing procedures will be clearly specified in your individual Service Agreement or SOW.

• Unless otherwise agreed, payments are due within [Number] days of the invoice date.

• Late payments may be subject to interest charges at a rate of [Percentage]% per month or the maximum permissible by law.

• All prices are exclusive of applicable taxes unless explicitly stated otherwise.

6. Confidentiality

Both CleanzaWorld and the client agree to maintain the confidentiality of all proprietary, sensitive, or personal information exchanged during the course of our engagement. This obligation shall survive the termination of services.

7. Intellectual Property

Any intellectual property developed by CleanzaWorld in the course of providing services, unless otherwise specified in a separate agreement, shall remain the property of CleanzaWorld.

8. Limitation of Liability

• CleanzaWorld will perform its services with reasonable care and skill.

• Our liability for any direct damages arising out of or in connection with these Terms or any Service Agreement shall not exceed the total fees paid by you for the specific services giving rise to the claim during the [Number] months preceding the claim.

• CleanzaWorld shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption, even if advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold harmless CleanzaWorld, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorney fees) arising from your breach of these Terms, your negligence, or your violation of any applicable law.

10. Termination

• Either party may terminate a Service Agreement with [Number] days’ written notice if the other party breaches a material term of the agreement and fails to remedy the breach within the notice period.

• Specific termination clauses, including those related to convenience or non-payment, will be detailed in the individual Service Agreement.

• Upon termination, you agree to pay for all services rendered up to the effective termination date.

11. Force Majeure

Neither party shall be liable for any delay or failure in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, specifically within the jurisdiction of Agartala, Tripura. Any disputes arising out of or in connection with these Terms or the services shall first be attempted to be resolved through good faith negotiations. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in Agartala, Tripura, in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or any statutory modification or re-enactment thereof.

13. Amendments

CleanzaWorld reserves the right to update or modify these Terms at any time. Any changes will be posted on our website or communicated directly to you. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with any applicable Service Agreement or SOW, constitute the entire agreement between you and CleanzaWorld regarding the services and supersede all prior or contemporaneous communications and proposals, whether oral or written.