1. Introduction

Welcome to CleanzaWorld! We’re committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how CleanzaWorld (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you interact with us through our services, website, or other means.

By engaging with our services or providing us with your personal information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

a. Personal Identifiable Information (PII):

• Contact Information: Name, address, email address, phone number.

• Business Information: Company name, job title, business address, GSTIN, other relevant business registration details.

• Financial Information: Bank account details for payments, invoicing details (collected only for legitimate business purposes).

• Identity Information: In some service contexts (e.g., security clearances for facility management), we might collect identification proof details as required by law or client contracts.

b. Technical and Usage Data:

• Website Usage: Information about your interactions with our website (e.g., pages visited, time spent, links clicked).

• Device Information: IP address, browser type, operating system, device identifiers.

• Location Data: General geographical location derived from IP address or, if applicable and with your consent, more precise location data when using specific services.

c. Service-Specific Data:

• Operational Data: Information related to the specific services we provide (e.g., facility layouts for management, waste collection schedules, energy consumption data). This may include data generated during service delivery.

• Communication Records: Emails, phone calls, meeting notes related to our service engagement.

How We Collect Information:

• Directly from you: When you contact us, request a quote, sign up for services, or provide information during service delivery.

• From your organization: When your company provides your details as a point of contact for services.

• Through automated technologies: When you visit our website (e.g., using cookies).

• From third parties: In some cases, we may receive information from partners or publicly available sources, consistent with applicable laws.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: Delivering integrated facility management, emergency response, solid waste management, renewable energy solutions, and other contracted services.

• For Communication: Responding to your inquiries, providing service updates, sending invoices, and communicating about your account.

• For Billing and Payments: Processing payments, managing accounts, and fulfilling contractual obligations.

• For Business Operations: Internal record-keeping, operational planning, performance analysis, and improvement of our services.

• For Security and Safety: Ensuring the security of our operations, personnel, and client sites; complying with safety regulations.

• For Legal Compliance: Fulfilling our legal and regulatory obligations, responding to lawful requests from public authorities.

• For Marketing and Promotion: With your consent, sending you information about our new services, offers, or relevant industry insights. You can opt-out at any time.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With trusted third-party vendors and contractors who perform services on our behalf (e.g., IT support, payment processing, specialized contractors for specific service delivery). These parties are obligated to protect your data.

• Business Partners: With partners involved in collaborative projects or joint service offerings, only when necessary for the delivery of those services.

• Legal and Regulatory Authorities: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, and that of our clients or the public.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to appropriate confidentiality agreements.

• With Your Consent: When you give us explicit permission to share your information for a specific purpose.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers and network infrastructure.

• Encryption of sensitive data where appropriate.

• Access controls and authentication procedures.

• Regular security audits and employee training.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the specific service provided.

7. Your Rights

Subject to applicable Indian data protection laws, you may have the following rights regarding your personal information:

• Right to Access: Request access to the personal data we hold about you.

• Right to Correction: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request the deletion of your personal data under certain circumstances (e.g., when it’s no longer necessary for the purposes for which it was collected).

• Right to Object: Object to the processing of your personal data for certain purposes, such as direct marketing.

• Right to Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.

• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided on our official website or through other designated communication channels. We may require you to verify your identity before processing your request.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (like web beacons and pixels) to enhance your Browse experience, analyze site usage, and support our marketing efforts.

• Cookies: Small text files placed on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Third-Party Links

Our website or communications may contain links to third-party websites, products, or services that are not operated by us. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and revise the “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in India.